Frequently Asked Questions
Below we have listed the most frequently asked questions that we receive from our customers. If you have other questions, please feel free to call or stop by our warehouse during normal business hours. We can also be reached via email any time. (Please allow one to two business days for response.)
Here’s our info:
Business Hours: Monday to Friday, 8:00 am to 4:30 pm Hawaii Standard Time
Address: 1920 Colburn Street, Honolulu, HI 96819
Do you take custom orders over the phone? Definitely! We can be reached by phone during our normal business hours. Or, please feel free to complete our custom quote form. Please allow approximately one to two business days for response.
Is it possible to get samples? Yes, on most items. Please request samples by phone or through our contact form. We are able to provide samples for labels, hang tags, food packaging or label material (used for custom labels).
Can you create artwork for me? Yes! Dana Labels has a full-service art department ready to help you design artwork for your products.
Can I submit my own artwork? Yes. If you already have artwork and/or have questions about designing to print, please see the Media Specification Section (listed under Resources) of our website for information regarding guidelines for artwork.
Why do the colors on the product I received look slightly different than the product I saw on screen? Due to differences between LCD panels (computer screens) and internet resolutions, colors may vary slightly.
How do you ship orders? Online orders are shipped via the United States Postal Service (USPS) Priority Mail. Shipping is only a $7 Flat-Rate (Standard Shipping only) on all orders placed online to a U.S. address. Please call for express shipping rates.
Do you accept orders from outside the US? Currently, we are not able to process online orders from countries outside the US. However, please contact us during our normal business hours regarding international orders.
Can I return products that I have purchased online? We do not accept returns on food packaging, constant heat sealers or custom orders. For all other products purchased online, please use our contact form to report any issues. Items must be unused and in resalable condition.
Do you offer wholesale pricing? Wholesale pricing is available for most stock products shown online. For more information, be sure to check out our Wholesale Inquire Page or please call or use our contact form.